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Customer Care Team Lead EMEA RM

Requisition ID
2025-13009
# of Openings
1
Position Type
Regular Full-Time
Location
LV-Riga

Your Role at Cabot

Ensure optimal and continuous work of the entrusted Customer Care Team. Ensure ongoing feedback between employees and the department manager. Accountable for ensuring that customers receive the best service/support possible, to maximize customer satisfaction and enhance the organization’s image in the marketplace.

 

Responsible to ensure continuous coverage for all the activities within the Customer Care function including taking incoming calls, answering email, faxes, processing orders and providing information internally and externally on the status of the order.

How You Will Make an Impact

  • Provide excellent service/support to Customer by making sure all requests are properly and timely addressed.
  • Manage the customer orders from receipt to delivery, including negotiating revised shipping dates when necessary.
  • Coordinate movement of the shipment with the customer and keep the customer informed of any changes, delays, etc.
  • Relay new account information back to Sales/Marketing and the Plant.
  • Manage Customer consignment stock and VMOI inventory (replenishment orders, consumption invoicing and month end reconciliation).
  • Ensure all relevant documents are timely made available to customers (safety data sheets, certificate of analysis, transportation documents, pro-forma invoices, ...).

 

Team Lead responsibilities:

  • Support provider and first point of call for questions from the team.
  • Workload monitoring for the team.
  • Ensure and document new-hire training.
  • Ensure aligned approach across department.
  • Subject matter expert, especially for more advanced or complex activities.
  • May lead and/or participate in small projects.
  • Vacation back-up coordination across department.
  • Collect and pass on to Customer Care Manager employee training needs and professional concerns.
  • Performs other duties and job tasks according to employer’s written and verbal orders.

What You Will Bring to Cabot

  • Customer orientated mindset, previous experience working with customers.
  • Ability to build and maintain good relationship with customers in any situation.
  • Stress resistance. Adapting with flexibility to a fast moving environment.
  • Able to deal with multiple tasks simultaneously.
  • Experience as a Team Lead will be considered as an advantage.
  • Fluent in English.
  • 2+ years of experience in customer.

Additional Information:

  • Working Hours: 9:00 - 17:30.
  • Permanent contract.
  • Salary:1517 - 2085 EUR Gross depending on experience.
  • Monthly allowance & Yearly bonus.
  • Health insurance from first day of work.
  • Hybrid work schedule (3 days on site and 2 days’ work from home).

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About Cabot


Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.

Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.

Innovation that drives sustainability

Many of the world’s greatest sustainability challenges are fundamentally chemistry problems. We can convert the mobility sector from internal combustion engines to electric vehicles, but this requires batteries with greater range and lower cost. This is fundamentally a chemistry challenge. We can have a zero-energy building, but this requires high performance insulation, efficient solar panels, and energy storage solutions. Each of these are fundamentally chemistry challenges.

At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches and conductive compounds.

Our employees around the world are united by our shared purpose: Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, “Creating for Tomorrow,” we are focused on our core strengths to lead in performance and sustainability – today and into the future.


EEO/AA Employer/Vet/Disabled/RC14001


Realizing we function better together than individually, Cabot Corporation is proud to be an equal opportunity employer. We are committed to fostering an inclusive culture that embraces our differences and to empower employees to achieve exceptional results, without consideration of sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation for employees’ and applicants’ disabilities or religious beliefs and practices, in accordance with applicable law.

Cabot is committed to supporting and maintaining a safe and environmentally focused working environment. All employees are expected to uphold this commitment in every position.

Nondiscrimination Policy with Respect to Discussion of Pay


This is to advise that it is the policy of Cabot Corporation not to discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This policy, however, shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as part of that employee's essential job functions (such as in payroll or HR) discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless that disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing or other action, including an investigation conducted by Cabot, or otherwise as required by law.

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