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Customer Care Team Lead (working hours: 15:30 - 00:00)

Requisition ID
2025-13213
# of Openings
1
Position Type
Regular Full-Time
Location
LV-Riga

Your Role at Cabot

Directly lead entrusted Customer Care Team, including team’s development and performance evaluation. Ensure efficient, continuous daily operations. Maintain clear and consistent communication between team members and Customer Experience Manager. Accountable for ensuring that customers receive exceptional service and support, with the goal of maximizing customer satisfaction and strengthening the organization’s reputation in the marketplace.

 

Maintain seamless coverage across all Customer Care activities, including handling incoming calls, responding to emails, processing orders, and providing internal and external updates on order status.

How You Will Make an Impact

  • Deliver outstanding customer service by ensuring that all customer requests are handled accurately, efficiently, and within expected timeframes.
  • Assuring that customer orders are managed from receipt through delivery, including negotiating revised shipping dates when necessary.
  • Coordinate shipment logistics with customers and proactively communicate any updates, changes, or delays.
  • Oversee customer consignment stock and VMOI inventory, including replenishment orders, consumption invoicing, and month-end reconciliation.
  • Ensure that all required documentation, such as safety data sheets, certificates of analysis, transportation documents, and pro-forma invoices are provided to customers promptly and accurately.

Team Lead responsibilities:

  • Serve as the first point of contact for team inquiries and provide timely support.
  • Participate actively in the recruitment and selection process.
  • Evaluate employee performance and contribute input to performance reviews.
  • Monitor and balance team workloads to ensure efficiency and effectiveness.
  • Ensure completion and proper documentation of new-hire training.
  • Lead and contribute to small-scale projects and initiatives.
  • Coordinate vacation and absence coverage across the team.
  • Identify and communicate employee training needs and professional concerns to the Customer Experience Manager.
  • Perform additional duties and responsibilities as assigned by the employer, both in written and verbal form.

What You Will Bring to Cabot

  • Customer orientated mindset, previous experience working with customers.
  • Ability to build and maintain good relationship with customers in any situation.
  • Stress resistance. Adapting with flexibility to a fast moving environment.
  • Previous experience in leading a team.
  • 2+ years of experience in customer care field.
  • Fluent in English.

Additional Information:

  • Working Hours: 15:30 - 00:00.
  • Temporary 1+ year contract with possibility of extension.
  • Salary:1600 - 2200 EUR Gross depending on experience.
  • Monthly allowance & Yearly bonus.
  • Health insurance from first day of work.
  • Hybrid work schedule (3 days on site and 2 days’ work from home).

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About Cabot


Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.

Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.

Innovation that drives sustainability

Many of the world’s greatest sustainability challenges are fundamentally chemistry problems. We can convert the mobility sector from internal combustion engines to electric vehicles, but this requires batteries with greater range and lower cost. This is fundamentally a chemistry challenge. We can have a zero-energy building, but this requires high performance insulation, efficient solar panels, and energy storage solutions. Each of these are fundamentally chemistry challenges.

At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches and conductive compounds.

Our employees around the world are united by our shared purpose: Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, “Creating for Tomorrow,” we are focused on our core strengths to lead in performance and sustainability – today and into the future.


EEO/AA Employer/Vet/Disabled/RC14001


Realizing we function better together than individually, Cabot Corporation is proud to be an equal opportunity employer. We are committed to fostering an inclusive culture that embraces our differences and to empower employees to achieve exceptional results, without consideration of sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation for employees’ and applicants’ disabilities or religious beliefs and practices, in accordance with applicable law.

Cabot is committed to supporting and maintaining a safe and environmentally focused working environment. All employees are expected to uphold this commitment in every position.

Nondiscrimination Policy with Respect to Discussion of Pay


This is to advise that it is the policy of Cabot Corporation not to discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This policy, however, shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as part of that employee's essential job functions (such as in payroll or HR) discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless that disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing or other action, including an investigation conducted by Cabot, or otherwise as required by law.

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