Cabot Corporation

  • Customer Care Domestic Team Lead

    Requisition ID
    2018-7813
    # of Openings
    1
    Position Type
    Regular Full-Time
    Location
    LV-Riga
  • Position Summary

    The Customer Care team acts as a key communication link between the external business customers and Cabot. The Customer Care Team Lead will be accountable for ensuring that our business customers receive the best service/support possible, to enhance the organization’s image in the market place.

     

    The position is responsible for ensuring continuous coverage for all the activities within the Customer Care function including processing client orders and making sure that the materials are delivered on time, collaborating with clients and other departments in Cabot and providing information internally and externally on the status of the orders. The Customer Team Lead will be resolving any issues that might arise regarding the client order and continuously working on processes and communication improvement.

    Job Responsibilities

    • Provide excellent customer support to our business clients by making sure all requests are properly and timely addressed
    • Process incoming customer inquiries (e-mail, phone)
    • Manage the customer orders from receipt to delivery (movement of the materials shipment), including negotiating revised shipping dates when necessary
    • Keep the customer informed, and work to find solutions when unplanned downtime occurs, insufficient material is available or when it is necessary to reschedule orders and/or change production to satisfy customer needs
    • Properly document customer orders in our ERP System
    • Lead and overlook a team of 4-5 employees
    • Workload monitoring for the team
    • New joiners trainings
    • Ensure aligned approach across department
    • Subject matter expert, especially for more advanced or complex activities
    • May lead and/or participate in small projects

    Requirements

    • Ability to build and maintain good relationship with customers 
    • Stress resistant. Adapting with flexibility to a fast moving environment
    • Negotiation and problem solving skills
    • Languages: fluent in English and at least B2 level in French language or other European language (Italian, German, Dutch, Czech or Spanish)
    • Multitasking skills and eye for details
    • Computer literate. Existing knowledge of any ERP system is an asset
    • University degree in Business Administration or similar discipline
    • Previous experience in a customer-oriented role (2-3 years)

    About Cabot

    Founded in 1882, Cabot Corporation (NYSE: CBT) is a global specialty chemicals and performance materials company, headquartered in Boston, Massachusetts. The company is a leading provider of rubber and specialty carbons, activated carbon, inkjet colorants, cesium formate drilling fluids, fumed silica, aerogel and elastomer composites.

     

    Our Business Service Centre in Riga, Latvia employs more than 150 enthusiastic and talented team members who are responsible for proving financial, IT, purchasing and customer services support for Cabot’s 21 locations in Europe the Middle East and Africa. 

    At Cabot Latvia, our people are our biggest asset, they make Cabot a great place to work. We have a passion for the work we do, which inspires us to achieve great results. We encourage culture based on respect, integrity, responsibility and excellence. We also believe that time spent at work should be both rewarding and interesting. Our passionate employees have built an active social life within the company that is driven by several committees, regular team building and social events. We are proud of our culture and work environment that we can ensure to our employees.  

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