The Customer Care team acts as a key communication link between the external business customers and Cabot. The Customer Care Team Lead will be accountable for ensuring that our business customers receive the best service/support possible, to enhance the organization’s image in the market place.
The position is responsible for ensuring continuous coverage for all the activities within the Customer Care function including processing client orders and making sure that the materials are delivered on time, collaborating with clients and other departments in Cabot and providing information internally and externally on the status of the orders. The Customer Team Lead will be resolving any issues that might arise regarding the client order and continuously working on processes and communication improvement.
Founded in 1882, Cabot Corporation (NYSE: CBT) is a global specialty chemicals and performance materials company, headquartered in Boston, Massachusetts. The company is a leading provider of rubber and specialty carbons, activated carbon, inkjet colorants, cesium formate drilling fluids, fumed silica, aerogel and elastomer composites.
Our Business Service Centre in Riga, Latvia employs more than 150 enthusiastic and talented team members who are responsible for proving financial, IT, purchasing and customer services support for Cabot’s 21 locations in Europe the Middle East and Africa.
At Cabot Latvia, our people are our biggest asset, they make Cabot a great place to work. We have a passion for the work we do, which inspires us to achieve great results. We encourage culture based on respect, integrity, responsibility and excellence. We also believe that time spent at work should be both rewarding and interesting. Our passionate employees have built an active social life within the company that is driven by several committees, regular team building and social events. We are proud of our culture and work environment that we can ensure to our employees.