Cabot Corporation

  • Customer Care Key Account Specialist

    Requisition ID
    2018-7992
    # of Openings
    2
    Position Type
    Regular Full-Time
    Location
    LV-Riga
  • Position Summary

    Develops a solid and trusting relations with key customers. Provides high level customer service by processing customer orders from receipt to shipment, making sure all requests are properly and timely addressed. Maintains customer relations by regular communication with customers, including regular calls. Handles customer inquiries and resolves service-related issues and complaints of varied complexity for a variety of customer accounts. When needed, performs RCA.

    Job Responsibilities

    • Relation management with key customers. Collects information needed from customer and ensures full understanding of customer’s requirements.
    • Full cycle customer order management. Coordinates order details with customers, including suggesting changes in shipment dates or product selection and/or quantities, when required, due to availability restrictions.
    • Ensures that transportation for customer orders are coordinated and timely scheduled , booked and shipped from plant and warehouses, in an efficient and cost-effective way to the entire satisfaction of the customer.
    • Interacts with other Business Services departments and/or plant locations to ensure shipments are handled as requested. Performs aftersales.
    • Handles a variety of customers’ concerns. Identifies problems and either resolves or escalates for resolution.  Uses other systems to log in and track customer complaints.  Ensures responses to customer are completed in a satisfactory manner. Performs RCA. Market intelligence.
    • Follows up on customer forecast accuracy. Daily monitoring.
    • Serve as the link of communication between key customers and internal teams.
    • May assist less-experienced representatives with training of system and procedures.
    • Participates in Center projects as directed.
    • Adheres to policies, procedures including safety, internal control, Sarbanes-Oxley regulations and ISO 9000 standards.
    • May participate in customer visits.
    • Supports efforts to implement and maintain the Responsible Care® Management System in line with the requirements of the RC14001®   technical specification, as applicable to the site/region.

    Requirements

    • Knowledge of customer relationship management, customer service orientation.
    • Knowledge of logistics and specifically customer services and order processing procedures
    • Proficiency in the use of office systems, including use of enterprise-wide systems, such as JDE.
    • Stress resilience and flexibility.
    • Organization and problem-solving skills.
    • Attention to details and high level of accuracy.
    • Languages: fluent in English and knowledge of French and/or Italian language.
    • Bachelor's/University degree or equivalent.
    • 3+ years’ key account experience in business to business environment.

    About Cabot

    Founded in 1882, Cabot Corporation (NYSE: CBT) is a global specialty chemicals and performance materials company, headquartered in Boston, Massachusetts. The company is a leading provider of rubber and specialty carbons, activated carbon, inkjet colorants, cesium formate drilling fluids, fumed silica, aerogel and elastomer composites.

     

    Our Business Service Centre in Riga, Latvia employs more than 150 enthusiastic and talented team members who are responsible for proving financial, IT, purchasing and customer services support for Cabot’s 21 locations in Europe the Middle East and Africa. At Cabot Latvia, our people are our biggest asset, they make Cabot a great place to work. We have a passion for the work we do, which inspires us to achieve great results. We encourage culture based on respect, integrity, responsibility and excellence. We also believe that time spent at work should be both rewarding and interesting. Our passionate employees have built an active social life within the company that is driven by several committees, regular team building and social events. We are proud of our culture and work environment that we can ensure to our employees.

     

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