Cabot Corporation

  • Managing Director Shared Service Center

    Requisition ID
    2018-8006
    # of Openings
    1
    Position Type
    Regular Full-Time
    Location
    LV-Riga
  • Position Summary

    The Managing Director, Business Service Center (BSC), is responsible for leading and managing the shared services functions and operations for EMEA region in Cabot. The individual will be responsible for leading through influence and collaborating with Business and Functional Partners to deliver a best in class client service experience in a cost-effective manner. This position reports directly to the EMEA President and is located in Riga, Latvia. The direct reports include all BSC operational and administrative management functions, such as Finance, HR, Operations, etc. The Managing Director considers the overall delivery of services to internal and external customers and works with other Directors and resources to improve and deliver the optimum service model that drives Business Excellence.

    Job Responsibilities

    • Builds a strategic and operational plan for implementing and monitoring a multi-tiered Shared Services delivery model that includes: the staffing model and skills requirements, technology needs, policies and procedures for a Level 0 (self-service), Level 1 (basic customer/first line support), Level 2 (in-depth support), and Level 3 (Business functions/Centers of Excellence) program. The strategic plan will include a roadmap for scalability and growth.
    • Ensures activities of the SSC are compliant with Cabot policies and processes, quality, efficiency and accuracy. Secures that the services are provided in alignment with defined SLAs and continuously works with internal customers to improve and build on existing SLAs. Ultimately, works with the local leadership team and external stakeholders to ensure exceptional services are provided to customers.
    • Develops, implements, and communicates an overall strategy to meet both the corporation’s and the service center’s strategic objectives. Directs the activities of the service center towards accomplishing those objectives. Leads local efforts in support of corporate initiatives, including but not limited to: diversity and inclusion, employee engagement, culture and change management.
    • Ensures that we are attracting, hiring, developing and retaining the talent required to meet the needs of the business. Ensures that a robust strategy for acquiring talent locally is executed with the ability to evolve to meet changing requirements.
    • Oversees the financial and staff resources, including developing and managing capital and expense budgets, and ensuring that resources are available to accomplish the objectives set for the site.
    • Collaborates with Systems department and IS Director to build out technology and web solutions to extend service delivery to the customer; continuously seeks out cutting edge solutions to improve service delivery and engagement of the customer such as tiered service model, escalation model of service, etc.
    • Works with functional areas to continuously develop and improve processes and ensures that front line staff are always informed of latest developments and initiatives.
    • Seeks ways and opportunities to enhance and expand delivered services out of the SSC by staying connected with Functional Areas, attending project/vendor meetings and staff meetings as needed.
    • Leads significant process projects such as cyclical HR projects, process improvement efforts or integration efforts as required.

    Requirements

    • Strong leadership and organizational skills are required, including the ability to effectively influence strategy and decision making across multiple levels of the organization and diverse business groups. Excellent oral and written communication skills are required. Highly flexible and adaptable.
    • Strong day-to-day and project management skills
    • Ability to effectively delegate and assign work as needed; build high performing teams
    • Strong analytical, research and critical thinking skills
    • Capacity to work well in a team environment
    • Results driven focus and ability to see issues through to completion in a timely manner
    • Bachelor’s degree in Business or another relevant field required. MBA or equivalent is preferred. Demonstrated successful track record, with increasing responsibility and managerial responsibilities.
    • 10 or more years of business experience required, including 5 years of management/supervisory experience and 6-8 years of specific shared services operational/leadership experience
    • Deep business acumen and general management skills are critical to this role
    • Experience with developing, implementing and operating or consulting with shared services centers required
    • Experience with both ISO certification (or like) process and SOC certification
    • CGBSP Certification (Certified Global Business Services Professional) preferred

    About Cabot

    Founded in 1882, Cabot Corporation (NYSE: CBT) is a global specialty chemicals and performance materials company, headquartered in Boston, Massachusetts. The company is a leading provider of rubber and specialty carbons, activated carbon, inkjet colorants, cesium formate drilling fluids, fumed silica, aerogel and elastomer composites.

     

    Our Business Service Centre in Riga, Latvia employs more than 150 enthusiastic and talented team members who are responsible for proving financial, IT, purchasing and customer services support for Cabot’s 21 locations in Europe the Middle East and Africa.

     

    At Cabot Latvia, our people are our biggest asset, they make Cabot a great place to work. We have a passion for the work we do, which inspires us to achieve great results. We encourage culture based on respect, integrity, responsibility and excellence. We also believe that time spent at work should be both rewarding and interesting. Our passionate employees have built an active social life within the company that is driven by several committees, regular team building and social events. We are proud of our culture and work environment that we can ensure to our employees.

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