Manages activities of a Customer Care group within the Business Service Center providing services to business segments in the region. Provides leadership to supervisors, team leads or directly to staff.
Makes sure that team is operating at highest standard of performance, assigning priorities and ensuring continuous coverage for all the activities within the group. Develop and lead the group, in line with the policies, procedures and standard business practices, to achieve excellence in fulfilling customers’ requirements.
Customer Care acts as a key communication link between the external customers and the company. Accountable for ensuring that customers receive the best service/support possible, to maximize customer satisfaction and enhance the organization’s image in the market place.
Customer (internal/external) oriented mindset:
Languages: fluent in English and one or several other major European languages (German, French, Dutch, Italian, Spanish).
Discipline in execution:
Founded in 1882, Cabot Corporation (NYSE: CBT) is a global specialty chemicals and performance materials company, headquartered in Boston, Massachusetts. The company is a leading provider of rubber and specialty carbons, activated carbon, inkjet colorants, cesium formate drilling fluids, fumed silica, aerogel and elastomer composites.
Our Business Service Centre in Riga, Latvia employs more than 150 enthusiastic and talented team members who are responsible for proving financial, IT, purchasing and customer services support for Cabot’s 21 locations in Europe the Middle East and Africa.
At Cabot Latvia, our people are our biggest asset, they make Cabot a great place to work. We have a passion for the work we do, which inspires us to achieve great results. We encourage culture based on respect, integrity, responsibility and excellence. We also believe that time spent at work should be both rewarding and interesting. Our passionate employees have built an active social life within the company that is driven by several committees, regular team building and social events. We are proud of our culture and work environment that we can ensure to our employees.