Manages activities of a Customer Care group within the Business Service Center providing services to business segments in the region. Provides leadership to supervisors, team leads or directly to staff.
Makes sure that team is operating at highest standard of performance, assigning priorities and ensuring continuous coverage for all the activities within the group. Develop and lead the group, in line with the policies, procedures and standard business practices, to achieve excellence in fulfilling customers’ requirements.
Customer Care acts as a key communication link between the external customers and the company. Accountable for ensuring that customers receive the best service/support possible, to maximize customer satisfaction and enhance the organization’s image in the market place.
The General Ledger Accountant will assist the site Accounting Manager in the recording and accounting for transactions in the legal entity general ledgers, as per supporting documentation, accounting policies and internal control requirements. The General Ledger Accountant will be responsible for part of month-end closing activities and reconciliations of accounts.
The Managing Director, Business Service Center (BSC), is responsible for leading and managing the shared services functions and operations for EMEA region in Cabot. The individual will be responsible for leading through influence and collaborating with Business and Functional Partners to deliver a best in class client service experience in a cost-effective manner. This position reports directly to the EMEA President and is located in Riga, Latvia. The direct reports include all BSC operational and administrative management functions, such as Finance, HR, Operations, etc. The Managing Director considers the overall delivery of services to internal and external customers and works with other Directors and resources to improve and deliver the optimum service model that drives Business Excellence.
Develops a solid and trusting relations with key customers. Provides high level customer service by processing customer orders from receipt to shipment, making sure all requests are properly and timely addressed. Maintains customer relations by regular communication with customers, including regular calls. Handles customer inquiries and resolves service-related issues and complaints of varied complexity for a variety of customer accounts. When needed, performs RCA.
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