The General Ledger Accountant will assist the site Accounting Manager in the recording and accounting for transactions in the legal entity general ledgers, as per supporting documentation, accounting policies and internal control requirements. The General Ledger Accountant will be responsible for part of month-end closing activities and reconciliations of accounts.
The Managing Director, Business Service Center (BSC), is responsible for leading and managing the shared services functions and operations for EMEA region in Cabot. The individual will be responsible for leading through influence and collaborating with Business and Functional Partners to deliver a best in class client service experience in a cost-effective manner. This position reports directly to the EMEA President and is located in Riga, Latvia. The direct reports include all BSC operational and administrative management functions, such as Finance, HR, Operations, etc. The Managing Director considers the overall delivery of services to internal and external customers and works with other Directors and resources to improve and deliver the optimum service model that drives Business Excellence.
Develops a solid and trusting relations with key customers. Provides high level customer service by processing customer orders from receipt to shipment, making sure all requests are properly and timely addressed. Maintains customer relations by regular communication with customers, including regular calls. Handles customer inquiries and resolves service-related issues and complaints of varied complexity for a variety of customer accounts. When needed, performs RCA.
Acts as a key communication link between the external customers and the company. Accountable for ensuring that customers receive the best service/support possible, to maximize customer satisfaction and enhance the organization’s image in the market place. Provides basic product related information and literature to customers and answers product related questions and inquiries. Responsible to ensure continuous coverage for all the activities within the Customer Care function including taking incoming calls, answering email, faxes, processing orders and providing information internally and externally on the status of the order and organizing transportation and logistics activities.
The General Ledger Manager will manage the General Ledger team within the EMEA Business Service Center (“BSC”), ensuring that the team support the Company’s consolidated financial reporting process in compliance with Cabot’s internal control framework. Lead the general ledger team in the timely and accurate recording of accounting transactions in the EMEA legal entity ledgers, as well as, the reconciliation between the ledgers and other financial systems. Support the collaboration between the general ledger team and site finance managers to effectively complete the month end closing process.
The Customer Care team acts as a key communication link between the external business customers and Cabot. The Customer Care Team Lead will be accountable for ensuring that our business customers receive the best service/support possible, to enhance the organization’s image in the market place.
The position is responsible for ensuring continuous coverage for all the activities within the Customer Care function including processing client orders and making sure that the materials are delivered on time, collaborating with clients and other departments in Cabot and providing information internally and externally on the status of the orders. The Customer Team Lead will be resolving any issues that might arise regarding the client order and continuously working on processes and communication improvement.
Obtains goods and services for multiple sites. Works through established contracts for centrally sourced items and/or through the selection of vendors and suppliers for non-centrally sourced items. May negotiate local contracts. Lead a small team of senior buyers and/or buyers responsible for multiple sites. The role reports to the Multisite Purchasing Manager.
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